Shipping & Returns
Orders are shipped within 24-48 hours for most in-stock items via USPS ground service and will arrive within 5-7 working business days (excluding weekends and US & CAN Holidays). A Street address and daytime phone number are required on all orders. All delivery charges will be applied to the first of multiple shipments. Delivery services can be upgraded for an additional charge on in stock items. Shipments to Alaska, Hawaii and Puerto Rico will be charged an additional fee for air shipping.
Claims & Shortages
Any claims or shortages must be reported within 48 hours of receiving shipment. All packaging materials must be saved, as a charge for additional return packaging materials will apply.
All returns must be made within 30 days of receipt of goods, unopened, and are subject to a 30% restocking fee plus all shipping costs. Before returning any product you must call Alexandria Professional™ 1-800-957-8427 to receive a RA# (Return Authorization Number). Merchandise returned without an RA# number will be refused and returned to sender.