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Frequently Asked Questions
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Product Questions
Kiss Waxing® is the 1st strip sugar® in a squeezable bottle you can use with cotton strips for an easy, mess-free hair removal. Sugar pastes sold in jars are for those who are comfortable with the hand “spread & flick” technique.
To successfully remove hair, the strip sugar® needs to grip to the hair. For this, your hair needs to be at least 1/8 to 1/4 of an inch long, the strip sugar® needs to be warm enough with a honey-like consistency (not too hot and runny) and it needs to be applied in a thin layer.
Pro Tip: To keep the strip sugar® temperature consistent while you remove your hair, place the bottle in a cup of hot water.
You can watch a video demo on our Your Kiss Guide Page.
The large 10oz Body and Coarse Hair bottles can provide up to 2 full legs or 2 full back hair removals. The small 3oz Face bottle can provide up to 32 facial hair removals.
Results for quantity treatments will vary from person to person depending on body type and amount of hair.
Yes! You can use the same spatula and strip multiple times throughout your hair removal session. You can wash and reuse them 2 to 4 times before switching to a fresh set.
The best way to heat Strip Sugar® is in the microwave. Start by removing the cap and placing it loosely back on the bottle. Microwave in 10-second intervals, squeezing the bottle in between each round to help distribute the heat evenly. Continue until the sugar reaches a soft, toffee-like consistency.
Alternatively, you can place the bottle in a bowl of hot water for 10–15 minutes to gently soften the Strip Sugar®. Make sure the bottle is sealed tightly and do not submerge fully.
You can watch a quick video here on how to heat using the microwave.
Shipping & Returns
We process and ship most orders within 1–2 business days. You’ll receive a shipping confirmation email with tracking info once your order is on its way.
Shipping times vary by location, but most U.S. orders arrive within 3–7 business days after dispatch. You'll be able to track your order using the link provided in your shipping confirmation email.
Unfortunately, no. Due to the nature of our products, we cannot accept returns on opened or used items for hygiene and safety reasons.
You can return unopened, unused products within 14 days of delivery.
Just fill out the form on our Contact Us page with your order details and reason for return. We'll get back to you with next steps.
Oh no! If your order arrives damaged or incorrect, please contact us as soon as possible through our Contact Us page. We’ll make it right.
You can review our full Shipping & Returns policy using the link below.